Delivery Policy

Effective Date: January 15, 2025

At ShineOpal, we are committed to delivering your beautiful pieces of jewelry promptly and securely. This Delivery Policy outlines the details of our shipping process, delivery times, and fees.

Shipping Methods and Costs:

We offer a variety of shipping options to suit your needs. Shipping costs are calculated at checkout based on your delivery location, shipping method selected, and the size/weight of the order.

Available Shipping Methods:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Next business day delivery for urgent orders (available in select areas).

Shipping costs will be provided at checkout based on your shipping method and order details.

Order Processing Time:

  • Processing Time: Orders are processed within 1-3 business days, Monday to Friday, excluding weekends and holidays.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email. Please review the details for accuracy.
  • Backorders: If any items in your order are out of stock or backordered, we will notify you and offer alternatives.

Shipping Restrictions:

  • International Shipping: Currently, ShineOpal ships to locations within the United States only. We are working to expand our international shipping options.
  • Shipping Address: Ensure that the shipping address is accurate to avoid delays or delivery issues. We are not responsible for lost packages due to incorrect or incomplete addresses.

Delivery Times:

  • Delivery times are estimates and may vary depending on factors like location, shipping method, and third-party carrier delays.
  • We will do our best to meet estimated delivery times, but they are not guaranteed.

Tracking Your Order:

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package’s progress. You can also log in to your account on our website to track the status of your order.

Lost or Damaged Packages:

  • Lost Packages: If your package is lost in transit, please contact us immediately at info@shineopal.com. We will assist in filing a claim with the carrier and help resolve the issue.
  • Damaged Packages: If your order arrives damaged, notify us within 48 hours of delivery. We may require photos of the damaged item(s) and packaging to process your claim.

Shipping Fees:

  • Shipping fees are non-refundable. If you choose to return an item, the shipping charges incurred during the initial purchase will not be refunded unless the item is damaged or defective.

Contact Us:

If you have any questions or need assistance with your order, please feel free to contact us at:

  • Email: info@shineopal.com
  • Phone: [Customer Service Phone Number]
  • Address: [Company Address]

Thank you for shopping with ShineOpal! We are dedicated to ensuring your order arrives in perfect condition and on time.

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