Refund and Returns Policy
Effective Date: January 15, 2025
At ShineOpal, we are dedicated to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a simple and straightforward return and refund process.
Returns
- You may return any unworn and unused items within 30 days of receiving your order for a full refund.
- To initiate a return, please contact our customer service team at info@shineopal.com to receive a return authorization and further instructions.
Refunds
- Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and the credit will be applied to your original payment method within a specified number of business days.
Exchanges
- We do not offer direct exchanges. If you would like a different size or style, please return the original item for a refund and place a new order for the desired product.
Shipping Costs
- You are responsible for the shipping costs associated with returning items unless the item received was defective or incorrect. In these cases, we will cover the return shipping costs.
Should you have any questions or need assistance, our customer service team is available to help. Please contact us at:
Email: info@shineopal.com
We value your trust in ShineOpal and are committed to ensuring a hassle-free return and refund process.
